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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I cancel an order after ordering?

Make sure to include your name, email, phone number, confirmation number, order items, order number and a reason for the cancellation. Call the customer service number provided on the confirmation email or order page. This is faster than email if the website has a 24-7 customer service line.

Can I change my QVC order?

Depending on the progression of your order you may be able to change the payment method youve selected or cancel your order completely so that the order is not despatched. You can check through My account. You can also contact us directly for further assistance.

Why does QVC keep canceling my orders?

Sometimes ordered are cancelled because you ordered an item that was already waitlisted and the waitlist time limit ran out. They alert you to this time limit when you placed the order. It is possible that the item is no longer available and they just cant fill your order so they had to cancel it.

Can you cancel a QVC order?

You may be able to cancel your order online if the items have not yet been despatched from our warehouse. To find out if youre able to cancel an order before despatch, select Order status under My Orders in My account.

Can I cancel an online order?

When you speak to customer service, provide them with your order number and tell them you want to cancel it. They may be able to cancel immediately. The customer service number is usually found under contact information toward the bottom of the website. Be very polite.

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How do I send something back to QVC?

Return an Item Attach the Q Return label, which is found on most packing slips, to your package and follow the instructions, or print a new return label by visiting Order Detail and clicking Print Return Label.

Can I change my order on QVC?

Depending on the progression of your order you may be able to change the payment method youve selected or cancel your order completely so that the order is not despatched. You can check through My account. You can also contact us directly for further assistance.

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