Cimb dispute 2026

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  1. Click ‘Get Form’ to open the cimb dispute form in the editor.
  2. Begin by filling in your Cardholder Details. Indicate whether the transaction is a Debit or Credit Card Transaction by ticking the appropriate box. Enter your name, NRIC/Passport number, contact number, card/account number, and email address.
  3. In the Details of Disputed Transaction(s) section, list each disputed transaction. For each entry, provide the Merchant Name, Transaction Date, Amount (RM), and Reference Number (ARN) found in your itemized statement.
  4. Tick the best description(s) for your disputed transactions. Choose from options such as unauthorized charges, double charges, or other relevant reasons.
  5. If you wish to request a sales draft of the transaction(s), tick that option and be aware of any additional charges. Ensure you enclose necessary documents like statements or proof of payment.
  6. Finally, complete and sign the form before submitting it to the Bank within 14 days from receipt of your statement.

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2019 4.8 Satisfied (177 Votes)
2018 4.4 Satisfied (130 Votes)
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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Finding an unfamiliar charge on your credit card can be stressful, but disputes are often easy and simple. In fact, 96% of credit cardholders whove filed a dispute had a successful resolution the most recent time, according to the latest LendingTree survey of nearly 2,000 U.S. consumers.
Get in touch with our Customer Service Executives, 24 hours a day, 7 days a week. Speak to any of our staff at our CIMB Bank or CIMB Islamic Branches.
The answer is no. A dispute does not automatically equate to a refund. Think of a dispute as the preliminary stage of the case. Its the customers first step in contesting the transaction.
This evidence can include emails or other written communications with the customer, signed delivery receipts, contracts showing the customer agreed to the terms and conditions of the sale, sales receipts, invoices, purchase orders, a copy of the product description, or other relevant documentation.

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