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Once the payment dispute is officially filed, it officially progresses to a chargeback. The funds are moved from the merchants account to the consumers. The merchant has no say in this; in fact, the seller may not even know about the dispute until the money is debited from their account.
Inform the Bank immediately by calling our 24-hour hotline at +603 6204 7788. For Company account, you may contact our Business Call Centre at 1300 888 828 (Local), +603 2297 3000 (Overseas) from Monday to Friday (8.00am to 7.00pm) or Saturday (8.00am to 5.00pm excluding public holidays) Lodge a police report.
File a report on a disputed purchase within 60 days of the statement date on which the charge appeared. Before you officially report your issue, the law requires you to try to work out the disagreement directly with the merchant. See if the merchant is willing to provide you with a refund or some sort of store credit.
Once filed, your dispute is then turned over to the bank or card network for investigation. Your bank will typically give you a provisional refund, which will be in place until your claim can be validated by the bank.
Only posted transactions can be disputed (pending charges are temporary and may change). If you have any immediate concerns about a pending charge, contact the merchant directly. The merchants contact information is typically found on your receipt or billing statement.
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The Federal Trade Commission (FTC) states that you have the right to dispute charges based on the following: Charges that list the wrong date or amount. Charges for goods and services you didnt accept or that werent delivered as agreed. Math errors. Failure to post payments and other credits, like returns.
The credit card issuer must acknowledge your dispute within 30 days, and you wont be responsible for paying the charge or interest that would accrue on the charge during the investigation.
The Bottom Line: Dont Let Fraudsters Run Off With Your Funds. Banks have a legal and ethical responsibility to refund scammed money to their customers.
Contact HLB Contact Centre or National Scam Response Centre (NSRC) as soon as you realised that there has been unauthorised/unknown transaction(s) made from your account or you realised that you have been scammed.
Contact your bank immediately to let them know whats happened and ask if you can get a refund. Most banks should reimburse you if youve transferred money to someone because of a scam. This type of scam is known as an authorised push payment.

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