Hnb dispute form 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
If you are disputing an ATM, debit or credit card transaction, please contact us. For ATM or debit cards, call (800) 480-2265. For Credit Consumer/Small Business Cards, call (800) 340-4165. For Credit Commercial Cards, call (888) 766-0436.
Contacting the seller is usually the best way to resolve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return. Otherwise, you can file a dispute within the correct dispute-filing timeframe.
A dispute can only be lodged once the transaction has been fully processed.
Even if youve already paid your bill, you can still dispute the charge. However, you may not receive a refund unless the credit card company determines that you were correct.
Through our call Centre - 011-2024848 Write to: The Manager, Call Center, HNB Finance PLC, No 168, Nawala Road, Nugegoda. In the event a satisfactory solution is not provided by the company, customer can escalate his/her complain to the office of the Financial Ombudsman of Sri Lanka.
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People also ask

How to Cancel a Pending Credit Card or Debit Card Transaction Step 1: Contact the Merchant. If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. Step 2: Ask the Merchant to Release the Hold. Ask the merchant to contact your card issuer and reverse the transaction.
About canceled payment disputes If your customer decides they no longer want to dispute a payment or if youve contacted your customer directly and came to a mutual agreement your customer can contact their card-issuing bank to cancel or withdraw an active dispute.
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.

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