Click here for Statement of Claim for Lost or - Moving Claim Services 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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The first step to initiate your DPS claim after logging into DPS is to click the Claims tab at the top of the page. This will take you to your Claims Home Page. Your claims welcome screen will provide you with information and timelines for the claim filing process to receive the full replacement value (FRV).
In general, a moving company is responsible if it loses or damages a customers household possessions during the move. In this situation, the customer can file a claim with the mover to request financial compensation for the loss or damage.
File the claim by sending the completed and signed original form with your supporting documents to the appropriate Caltrans District Claims Office. To determine the proper place to file your form, you must know the county in which your incident occurred. Each county is covered by a specific District Claims Office.
You should first attempt to resolve the issue directly with the moving company, ideally in writing, outlining the damages and your expectations for compensation or rectification. If this is unsuccessful, you can seek mediation or lodge a complaint with your state or territorys consumer protection agency.
What can I do if a moving company steals my stuff? If youre concerned movers stole your stuff, you can contact your moving company and file a complaint about the missing item to open an investigation. You can also call the police to file an official report.
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People also ask

File a claim for lost or damaged goods If your goods are damaged or missing at delivery, request a company claim form from the mover. Complete the claim form to the best of your ability. The mover will tell you where to mail the completed form. You must file a written claim with the mover within 9 months of delivery.
Contact Your Moving Agent/Company: Whether you note the missing or damaged item right away, or if you dont notice for a few weeks, youll need to contact us to get the claims process started. This can be done over the phone (at 1-800-470-2851) or via our online form.
Answer: If you feel you may have been scammed by a household goods moving company, broker or other carrier, contact your local law enforcement agency. You may also want to contact a consumer protection agency such as the Better Business Bureau.

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