Australia Post Load&Go Card Disputed Transaction Form 2025

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  1. Click ‘Get Form’ to open the Australia Post Load&Go Card Disputed Transaction Form in the editor.
  2. Begin by entering your card details, including the 16-digit Card ID, your name as the cardholder, email address, and contact mobile number.
  3. In the 'Disputed Transactions' section, provide the date of the transaction, details of the transaction, and the amount in AUD.
  4. Select the reason for your dispute from the provided options. Ensure you attach any necessary documentation that supports your claim.
  5. Complete page two of the form by providing additional information that may assist in resolving your dispute.
  6. Sign and date the form at the designated areas. Make sure to include a statutory declaration if required.
  7. Once completed, save your document and email it to prepaidmgmt_ppc_disputes@mastercard.com for processing.

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Please continue to enjoy using your Australia Post Everyday Mastercard. Should you have any questions, please contact Card Services on 1800 549 718.
You can usually dispute any charge within 30 or 60 days of the date of the statement it appeared on. Whether you actually prevail is up to the card company but it never hurts to try.
If you are unable to work with a merchant to cancel a pending charge, you may be able to contact your credit card issuer or bank once the amount posts and dispute the charge. Situations where its best to contact your credit card or bank include: Theres a transaction you dont recognize.
The Australia Post Everyday Mastercard is a reloadable, multi-currency prepaid card the easy, secure way to manage everyday spending.
The cardholder contacts the issuer and disputes the transaction. The cardholder can call the issuing bank, send an email, or mail a letter. The issuer might even have an online banking portal with a dispute feature.

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You can use it online or to pay directly for goods and services at merchants who accept Mastercard, or withdraw local currency from ATMs displaying the Mastercard acceptance mark.

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