Bpi dispute form 2025

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The document is a Client Information Update Form for the Bank of the Philippine Islands (BPI) and its affiliates. It collects personal information from clients, including names, contact details, and existing bank products. The form also includes an authorization clause allowing BPI to communicate with clients via SMS and email regarding their accounts and services, as well as a liability indemnification statement.

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How do I file a dispute with BPI?

Alternatively, report the incident immediately by calling our 24-hour BPI Contact Center at 889-10000 (All Areas within Metro Manila), 1-800-188-89100 (Domestic Toll-Free using PLDT) and +632 889-10000 (Mobile Phone and International), where applicable. You may also visit any BPI branch near you for assistance.

How do I file a complaint against BPI?

Who can I contact for concerns about BPI Online? You may send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.

How do I get my money back from BPI?

If you are a deposit account holder, you can request to transfer your remaining balance to your deposit account. Kindly note that there is a ₱50 fee for this request. If you are not a Deposit Account Holder, you can request to get your money back in the form of a Managers Check for a fee of ₱100.

Can BPI reverse a transaction?

No. Transactions cannot be cancelled if you have submitted the One-Time PIN (OTP) on the Transakto website.

Is it possible to reverse a bank transaction?

It may request for a reversal of transaction. If the beneficiary agrees, the transaction will be reversed back within 7 working days. In case of beneficiary from another branch, you have to personally visit the branch to meet the bank manager for the solution.

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How to reverse a transaction in BPI?

How do I request for a reversal? I accidentally paid an incorrect merchant in Online/Mobile using my BPI Debit/Credit Card. How do I request for a reversal? For inquiries and comments, please send us a message or call our BPI Contact Center at (+632) 889-10000.

Can you reverse an online transaction?

Depending on the payment software, there will usually be a mechanism to stop the transaction, such as a cancel button. In technical terms, an electronic communication is sent to the issuing bank through the merchants payment processing system, instructing them to reverse a transaction that was just authorized.

How long do you have to file a dispute with BPI?

Any Debit Card transaction dispute must be filed within sixty (60) calendar days from transaction date. The dispute shall be resolved in ance with Mastercard/Visa/BancNet chargeback/dispute processes and procedures.