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Once connected, please direct the communications analyst to call IDES at 800.244.5631.
Claimant Services: Tele-Serve: Voice: (312) 338-4337. TTY: (866) 488-4016. Voice: (800) 244-5631. Illinois Relay Service: TTY: (800) 526-0844 or 711. Voice: (800) 526-0857 or 711.
The Benefit Payment Control (BPC) unit promotes and maintains the integrity of the unemployment insurance (UI) program through prevention, detection, investigation, establishment, recovery and prosecution of UI overpayments made to claimants. Unemployment Insurance Overpayment.
The Illinois Department of Employment Security (IDES) is the code department of the Illinois state government that administers state unemployment benefits, runs the employment service and Illinois Job Bank, and publishes labor market information.
There are several ways you can be disqualified from receiving unemployment benefits in Illinois: You quit your job without good cause. You were fired due to misconduct connected to your work. You did not have a good reason to apply for Illinois unemployment or did not accept a suitable job offered to you.

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Once connected, please direct the communications analyst to call IDES at 800.244.5631.
Employment Security Department, 1300 S 9th St, Springfield, IL, Government Job Training/Voc Rehab Services - MapQuest.
For those with issues that aren't simple, the average wait time for help is four weeks - a month \u2013 just for the state to respond to a call for help. How many phone numbers are sitting in the IDES callback queue? The total is 155,765 as of our last filled public records request from late February.
Claimant Services: Tele-Serve: Voice: (312) 338-4337. TTY: (866) 488-4016. Voice: (800) 244-5631. Illinois Relay Service: TTY: (800) 526-0844 or 711. Voice: (800) 526-0857 or 711.
If you do decide that you want to pay off the recoupment amount, but you find that you cannot pay the entire amount at once, you can ask IDES if you can pay the debt in installments. To make an installment agreement, you will need to talk with IDES' Benefit Overpayment Collection at (800) 245-9762 (TDD (800) 662-3943).

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