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Good Practice focuses on the language and communication skills that doctors need to make consultations more effective using five elements of good communication: verbal communication, active listening, voice management, non-verbal communication and cultural awareness.
Abstract Watch Your Body Language. Get Rid of Unnecessary Conversation Fillers. Have a Script for Small Talk and Other Occasions. Tell a Story. Ask Questions and Repeat the Other Person. Put Away the Distractions. Your Message to Your Audience. Be Brief Yet Specific.
AIDET Five Fundamentals of Patient Communication AcknowledgeBeing attentive and greeting the patient in a positive mannerIntroduceGiving your name, your role, and your skill setDurationGiving a reasonable time expectationExplanationMaking sure the patient is knowledgeable and informed1 more row
Be attentive. Listen completely and attentively. Ask open questions. Be curious. Summarise throughout. Involve friends and family. Use the right tone. Be aware of your patients situation. Get help from colleagues.
be honest and open with them and their parents, while respecting confidentiality. listen to and respect their views about their health, and respond to their concerns and preferences. explain things using language or other forms of communication they can understand.
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For nurses, good communication in healthcare means approaching every patient interaction with the intention to understand the patients concerns, experiences, and opinions. This includes using verbal and nonverbal communication skills, along with active listening and patient teach-back techniques.
Examples of verbal communication in health and social care include: Discussing a treatment plan with a patient. Giving instructions to a care worker. Communicating with a colleague about a client.

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