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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
To report an unauthorized transaction(s): On your Debit Card / Net Banking / Mobile Banking, call our Phone Banking services at 1860 267 7777. On your Credit Card, call our Phone Banking services at 1860 267 7777.
Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared.
Ask your bank where to send the letter and what the requirements are in your situation. Include your name, account number, contact information, and details about the transaction, such as the date, amount, and source (the merchant or biller name, for example). Finally, explain why the transaction is not accurate.
Disputing a credit card charge Bad service and service not rendered are also eligible reasons to dispute a charge, even if you willingly made the purchase. For example, if you purchase something online that shows up broken, your credit card issuer can assist with getting your money back.
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People also ask

Customer Dispute Form means a form used to record details of a matter with a patron that cannot be immediately resolved.
A bank dispute is the process through which a cardholder rejects fraudulent or inaccurate charges on their credit card statement with their issuing bank. This is also known as a chargeback.
A dispute occurs when a cardholder contacts their card issuing bank and demands to have their money returned. Disputes are a feature of the Visa, Mastercard and American Express card networks intended to protect cardholders from fraudulent activity.
The Federal Trade Commission (FTC) states that you have the right to dispute charges based on the following: Charges that list the wrong date or amount. Charges for goods and services you didnt accept or that werent delivered as agreed. Math errors. Failure to post payments and other credits, like returns.

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