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RTC Section 19442 provides the Franchise Tax Board with the authority to enter into settlement agreements to settle civil tax matters in dispute consistent with a reasonable evaluation of the costs and risks associated with the litigation of these matters.
Customer service phone numbers: Tax information/Refund/Forms: 1-800-338-0505. Other assistance: 1-800-852-5711. Out of U.S. (not toll free): 1-916-845-6500.
The Franchise Tax Board will send a notice or letter for issues that may include but not limited to: You have a balance due. You are due a larger or smaller refund. We need to notify you of delays in processing your return.
Submit your appeal by the appeal date on your notice. Provide a copy of the notice youre appealing. Write a letter, or you may use the Request for Appeal Before the Office of Tax Appeals (FTB 1037) , to explain why you dont agree with our determination.
How do you speak to a live person at the California Franchise Tax Board? The California Franchise Tax Board telephone number is 1-888-635-0494. This will get you directly into the queue. You can wait on hold or leave a voicemail for a callback.
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However, you are still welcome to call the Practitioners Hotline at (916) 845-7057 if you have additional questions about your clients account which you have been authorized as third-party designee.
The FTB will generally consider an offer in compromise if you can prove that you have no way to pay your outstanding taxes, and when the amount offered is the most the Franchise Tax Board can expect to collect within a reasonable period of time. In this case reasonable amount of time is five-to-seven years.

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