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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Dear Guest Name, It is our pleasure to welcome you to (Your Hotel Name). Whether you are travelling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you with a room that is clean and comfortable, with friendly attentive service at a value-conscious price.
Upon arrival Front desk team must inform the FOM / Resident Manager / General Manager to greet and meet the VIP Guest. Always accompany the VIP Guest to the room and proceed with the check-in procedures in the room. Fill in as much information that you can on the Registration Form prior to presenting it to the Guest.
First of all, ask to speak to the manager or the hotels booking director. Emphasise the benefits of starting a relationship between your company and the hotel. Outline what frequency and volume of business you can offer. Watch out for any hidden costs associated with your negotiated rates.
A VIP guest is a very important person, who gets special privileges, treatment and received personalized service. Generally, it is consists of the guests who have a prolonged history with the hotel, through a loyalty program and also those guests who give the hotel outstanding financial profit.
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