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Records Retention - The following retention policies generally apply to frequently sought records: IP Assignment Logs Up to 6 months Subscriber Information 3 years Call Records 18 months (up to 36 in certain states) Home Security Activity Logs 2 years LEA Preservation Requests 90 days (additional 90 days upon further
From the Billing Payments page, you can select from the following. Click View statements. In the View drop-down menu, select the statement you want to view. Next to Billing Period, choose a date from the drop-down menu. Click the View Bill Details (PDF), to access the full version of the bill.
Check Payment Status Online From the Cox.com homepage, click Sign In My Account. Enter your User ID and Password. From the top of the page, click the Billing icon. From the Payment billing options section, click View transaction history.
General Billing Information TV, Internet, Cox Business Voice services, and any features you have are billed one month in advance.
Different retention periods apply for the different types of data classified as Internet or Network Information; the maximum retention period is for the life of the customer relationship with Cox + 60 months.
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Speak to customer service From time to time, Cox may offer additional discounts for veterans, students, and the elderly. They may also be able to help you assess what services you need to help you reduce your monthly bill. If you have a better quote from a competitor, they may be willing to match it.
Cox provides your bill and 24 months of statements online for viewing. Refer to Accessing Your Bill Online to view your bill statements online.

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