Air passenger rights eu complaint form 2025

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The document is an EU complaint form for air passengers to lodge complaints against airlines regarding denied boarding, downgrading, flight cancellations, or long delays as per Regulation (EC) 261/2004. It outlines the process for submitting complaints to airlines and national enforcement bodies, provides definitions of relevant terms, and includes sections for passenger details and specific incident information.

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Click ‘Get Form’ to open the air passenger rights EU complaint form in the editor.
Begin by filling in your personal details, including your name, address, email, and telephone number. Ensure all information is accurate and written in block capital letters.
Next, provide details about the flight you are complaining about. This includes the airline name, ticket number, booking reference, and relevant airport information.
Indicate whether you experienced denied boarding, downgrading, cancellation, or a long delay by checking the appropriate boxes. Be sure to read the definitions provided for clarity.
Complete any additional sections regarding assistance received during delays or cancellations. Specify if you were offered compensation and provide amounts where applicable.
Finally, review all entries for accuracy before signing the form. Ensure that all adult passengers have signed where required.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Where to complain about an international airline?

If you are unsatisfied with how the airline settles your complaint, you can contact the Airline Customer Advocate (ACA).

How to apply for EU flight compensation?

If your flight has been delayed for more than three hours, you will need to fill out and submit an Air Passenger Rights EU Complaints Form to claim compensation. This simple form should be sent to the operating airline (presuming it was an EU airline or an airline operating a flight within an EU country).

How to make a complaint against an airline in Europe?

Every EU country has a National Enforcement Body (NEB) that sanctions airline companies when they dont respect passengers rights. Some of these NEB allow you to report airlines failings. In case of a dispute for a flight leaving from the UE, refer to the complete NEB list and contact the corresponding NEB.

Where do I send my air passenger rights EU complaint form?

Please sign and send your complaint form to the airline and/or to the competent national enforcement body! It is recommended that this form be sent by registered mail (a copy should be kept).

Who regulates airlines in Europe?

The European Union Aviation Safety Agency (EASA) is responsible for ensuring safety and environmental protection in air transport in Europe.

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Do airlines take complaints seriously?

DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).

Can I complain to Iata about an airline?

Can IATA help me with my airline/travel agency complaint? While we serve the airline industry, we are not a regulatory body, and cannot intervene in service disputes or other commercial matters involving airlines or agents and their customers.

What is an EC 261 form?

Regulation (EC) No 261/2004. European Union regulation. Title. Regulation establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Air passenger rights eu complaint form 2025

Here's how it works

How to use or fill out air passenger rights eu complaint form with our platform

Complete this form in 5 minutes or less

Got questions?

Where to complain about an international airline?

How to apply for EU flight compensation?

How to make a complaint against an airline in Europe?

Where do I send my air passenger rights EU complaint form?

Who regulates airlines in Europe?

Complete this form in 5 minutes or less

People also ask

Do airlines take complaints seriously?

Can I complain to Iata about an airline?

What is an EC 261 form?

eu261 form

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