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This form is designed for passengers to lodge complaints against airlines regarding denied boarding, downgrading, cancellation, or long delays.
Passengers must first submit their complaint directly to the airline operating the flight before using this form.
If unsatisfied with the airline's response or if no reply is received within 6 weeks, passengers can escalate their complaint to the national enforcement body in the relevant Member State.
The form is specifically for issues related to denied boarding, downgrading, cancellations, or long delays; other complaints like baggage claims should be directed to the airline.
Passengers may be entitled to financial compensation and assistance such as meals and accommodation during long delays or cancellations.
'Regulation (EC) 261/2004' governs passenger rights for flights operated by EU airlines and flights from EU airports.
If still unsatisfied after following all procedures, passengers may need to pursue legal action or alternative dispute resolution.
