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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Is Debenhams return free?

Returns to Debenhams incur a fixed fee of 1.99 per parcel, unless you return an item purchased in store to a Debenhams Beauty store. We can offer you great prices for returns booked through us - our quick quote tool will give you all the details, as well as proof of postage and free parcel tracking!

How do I return a Debenhams online order?

Login to our returns portal. You will need your order number and email/postcode. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal youre ready to post it off!

Who took over Debenhams clothes?

Debenhams, founded as a single store in London in 1778, disappeared from the high street in 2021 after Boohoo bought the brand, but not its shops, shortly after the department store chain collapsed.

How do I contact Debenhams?

Our email address is customerservices@debenhams.co.uk. 1.2. If we need to contact you, we will do so by writing to you at the e-mail address or postal address you provided to us in your order, unless you have asked us to contact you by any other means.

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