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Click ‘Get Form’ to open the debenhams returns document in the editor.
Begin by entering your order number in the designated field. This is crucial for processing your return efficiently.
Next, select the reason for your return from the dropdown menu. Options typically include items being damaged, not as described, or simply unwanted.
In the comments section, provide any additional details that may assist in processing your return. Be clear and concise to ensure a smooth experience.
Finally, review all entered information for accuracy before submitting. Once satisfied, click ‘Submit’ to finalize your return request.

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What happened to Debenhams?

As a result, Debenhams announced it would be liquidated. The Debenhams brand and website were purchased by the online retailer Boohoo for 55M in January 2021. However, Boohoo did not retain any stores, meaning the loss of up to 12,000 jobs.

How long before you have to return items to next?

We understand that sometimes you may change your mind. Thats why you have 28 days to return any unwanted items to us.

Is dbz marketplace Debenhams?

DBZ Marketplace Online Limited (trading as Debenhams, formerly Debenhams.com) is an online retailer owned by the namesake Debenhams Group.

When can you return an item?

You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have. You might be able to return your item to a shop in person, even if you ordered it online. If you return your item in person, you dont have to pay for postage.

When can you return items to Debenhams?

We offer a 30-day returns policy from the date your order is received. There will be a 3.50 processing charge for returns made using our Royal Mail returns method within our portal below.

debenhams return portal

Debenhams customer service Debenhams login Debenhams UK PLT returns Debenhams logo Debenhams app Debenhams discount code How to return a parcel

What is the return policy for Debenhams?

The Debenhams return policy allows you to exchange or refund your item in full within 14 days of receiving your order. Be sure to return your items in their original condition and packaging. There are restrictions on which items cannot be sent back for hygiene reasons, such as jewellery or makeup.

How do I return an online order to Debenhams?

How to return Debenhams items Code it. Go to the Debenhams returns portal, choose InPost as your drop-off option and you will receive a returns QR code. Scan it. Head down to your local lockers, scan your QR code to open one and pop your Debenhams return inside. Track it.

Debenhams returns 2026