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Log in to Online Banking and select the account with the transaction youd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer.
What is a dispute? A dispute is a disagreement between the card/account holder and the merchant with respect to a transaction. Disputable charges include double billings and charges to your account that belong to another account. Non-disputable charges include sales tax and shipping.
If you or your supplementary cardholders dont recognise a transaction, make sure to follow the below steps: Put a permanent block on your card right away through Mobile or Online Banking. This can be done within seconds. Call our 24/7 dedicated line at +971 600 54 0000 and raise a dispute with our Call Centre agent.
Report transactions not done by you: To report Internet Banking, Credit, Debit and Prepaid Card transactions not done by you, call Customer Care on 1800 2662.
You may also write to us at customer.care@icicibank.com from your registered e-mail ID.
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Log in to Online Banking and select the account with the transaction youd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions.
Send your dispute to your credit card company in writing. You can also call to dispute a charge, but to get your legal protections, you must send a letter within 60 days of the issuance date of the first bill that shows the disputed charge.

transaction dispute form icici