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The Spousal Coverage Questionnaire Form is designed for employees and their spouses who are covered under each other's health benefits plans. It facilitates the coordination of benefits between CIGNA HealthCare and other health care carriers, ensuring accurate claims processing. The form must be completed and mailed to the CIGNA HealthCare Claims Center, as online submission is not permitted. It collects essential information about the employee's and spouse's health coverage, employment status, Medicare enrollment, and other relevant details.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I submit coordination of benefits?

To set up coordination of benefits, you will need to contact your insurance company. Your insurance company will ask you to fill out a form disclosing any other health plans you may have in place. To gather this information your insurance company may: send you a form in the mail.

What is Cigna CCD?

Physicians who meet specific criteria may receive the Cigna Care Designation (CCD), which denotes a higher-performing provider based on the criteria outlined in the 2025 Quality, Cost Efficiency, and Cigna Care Designation methodology white paper.

What is the COB claims process?

It may include rules about who pays first. Call the Benefits Coordination Recovery Center at 1-855-798-2627. TTY users can call 1-855-797-2627.

What is the phone number for Cigna coordination of benefits?

For help, call customer service at 1 (800) 244-6224 .

How do you determine which insurance is primary and which is secondary?

The COB Process: Ensures claims are paid correctly by identifying the health benefits available to a Medicare beneficiary, coordinating the payment process, and ensuring that the primary payer, whether Medicare or other insurance, pays first.

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