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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can I cancel pet insurance at any time?

Yes, you can cancel your pet insurance policy at any time. However, you can't simply stop paying the monthly premiums; you will need to contact your pet insurance provider first.

What is the waiting period for Fetch?

Do Fetch pet insurance policies have a coverage waiting period? Yes, Fetch requires all policyholders to wait 15 days before they can file a claim on their pet's accident or illness.

Is fetch the same as petplan?

About Fetch by The Dodo In 2019, Petplan was acquired by Warburg Pincus. In 2020, The Dodo acquired a minority stake in Petplan, rebranding it as Fetch by The Dodo. Its insurance policies are administered by Fetch Insurance Services, LLC and underwritten by XL Specialty Insurance Company and AXIS Insurance Company.

How long has Fetch Pet Insurance been in business?

Founded in 2003, Fetch licensed the Petplan name from Petplan UK until it became Fetch by The Dodo in early 2022. Today, Fetch is one of the largest U.S. pet insurance companies and has some of the most extensive coverage.

How do I cancel my petplan account?

Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

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