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10: Triage Documentation Triage entails the process of patient throughput from the point of entry to patient disposition and transfer of care to the next provider in the emergency treatment area. Documentation of this process is mandatory and serves multiple purposes.
Telephone triage services are companies that provide telephone-based routine care to patients. They are typically staffed by RN's who have a phone or video call with the person receiving care and provide appropriate medical advice to the patient depending on the outcome of the call.
Telephone triage was defined as a telephone contact in which the caregiver asked questions to estimate urgency and necessary care level, in order to give advice or refer the patient.
Triage is the procedure of assigning levels of priority to tasks or individuals to determine the most effective order in which to deal with them.
Telephone triage is the process of managing a patient's call to the office to determine the urgency of the medical issue, the level of staff or provider response required, the appropriate location if the patient needs to be seen, and the timing of appointment scheduling.
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For a medical practice, a triage call center can provide information, education, perspective, and guidance to patients in search of answers about their medical problems.
A Quick Guide to Triaging Patient Phone Calls Gather the Right Information. ... Ask Relevant Questions. ... Confirm Understanding. ... Practice Telephone Triage Scenarios. ... Use Verbal Cues. ... When in Doubt, See the Patient. ... Give Instructions for Call-Backs. ... Use a Medical Call Center.
Another one of the advantages of being a telephone triage nurse is that you can work in various settings. You could work in a call center or work from home. You could even work in a hospital setting in an office. There are many different options available to you, and you can choose the one that best suits your needs.
Triage nurses must possess a unique skill set to thrive. It's essential for them to have time-sensitive clinical decision-making skills, critical thinking competencies, and an ability to accurately identify patient problems \u2013 all while showing an ability to cope with a high stress environment.
Questions aimed at identifying the patient with possible ACS: Where is your pain? (location) Does it go anywhere else? (radiation) When did it start? (onset) How long has it lasted? (duration) How bad is it? (severity on pain scale) Does anything make it better or worse? Have you taken any medication to relieve it?

triage sheet