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What is the role of a concierge in a hotel?

A hotel concierge is an employee responsible for receiving guests and responding to guests needs to improve the customer experience. Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.

What is the main function of concierge?

Job Summary: The Concierge will assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation.

What does a travel concierge do?

Travel concierge services provide a concierge who can help you to plan an itinerary for your global travel plans. A travel concierge will understand all of the aspects of your trip, including specific details about every destination you plan to visit.

What are the benefits of concierge services?

Upgrades at top luxury and boutique hotels, priority reservation and complimentary drinks at the best restaurants, free entry to exclusive clubs, or discounts at a host of other lifestyle services a concierge service can add value, make you a VIP and save you money.

What are the benefits of luxury concierge services?

The best concierge services are able to successfully negotiate for access to special privileges and bonus perks for their members whenever possible. This includes savings like upgrades at luxury hotels, complimentary refreshments at high-end establishments, exclusive club entry, and more.

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