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Click ‘Get Form’ to open the UPS Claim Form in our editor.
Begin by entering your Shipper #, Pick-Up Date, and Package Status. This information is crucial for identifying your claim.
Fill in the UPS Claim # and Invoice #. If applicable, include your Shipper Reference No to streamline processing.
Indicate the type of issue (Lost, Damaged, Late) by checking the appropriate box.
Provide details about the merchandise including Name, Address for check delivery, Phone, Fax, Tracking Number, Quantity, Declared Value, and Weight.
Answer whether the item can be repaired and if it is transportable by selecting Yes or No.
Enter Repair/Replacement Cost and Shipping Charges. Calculate the Total Amount of Claim based on these figures.
Specify the Current Location of Package by selecting either Shipper or Destination.
Add any Comments/Explanations that may assist in processing your claim.
Complete the form with your Signature and Date to validate your submission.

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Versions	Form popularity	Fillable & printable
2022	4.9 Satisfied (49 Votes)
2021	4.8 Satisfied (45 Votes)
2021	4.8 Satisfied (39 Votes)
2021	4.8 Satisfied (34 Votes)
2020	4.3 Satisfied (61 Votes)
2020	4.1 Satisfied (43 Votes)
2020	4.8 Satisfied (149 Votes)
2020	4.8 Satisfied (151 Votes)
2020	4.4 Satisfied (20 Votes)
2019	4.3 Satisfied (55 Votes)
2019	4.9 Satisfied (57 Votes)
2019	4.8 Satisfied (147 Votes)
2018	4.8 Satisfied (134 Votes)
2018	4.8 Satisfied (91 Votes)
2018	4.3 Satisfied (41 Votes)

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Will UPS pay you if they lose your package?

If your package is insured through the UPS Capital Flexible Parcel Multi-Carrier Program (the FMC Program) and it is damaged or lost in transit, youll be reimbursed in accordance with The UPS Store centers insurance policy issued pursuant to the FMC Program.

Does UPS actually investigate a lost package?

Have a problem with a lost or damaged package? Provide us with the details and well put all hands on deck to investigate. File a Claim as a Guest.

How long do I have to file an UPS claim?

A photo of the damaged item. A photo of the packaging material used. A close-up photo of the shipping label with tracking number (generally starts with 1Z) A close-up photo of the box manufacturers certificate (round stamp on the outside of the box)

Do you get a refund if your package gets lost?

Most shipping companies have a process of filing for claims for refunds or replacements if your package is stolen or missing from the designated delivery station.

How do I get my money back from UPS for lost package?

Online: Head over to the UPS website and log in to your account. If you dont have an account, you can file as a guest. Navigate to the claims section and provide all the required information about your shipment. Phone: Call UPS claims support at 1-800-PICK-UPS (1-800-742-5877) and select the option for refunds.

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