Service Change Request Form 2025

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  1. Click ‘Get Form’ to open the Service Change Request Form in our editor.
  2. Begin by filling out the 'About You' section. Select your title (Mr, Miss, Mrs, Dr, Other) and enter your full name, ID/WP/PP number, customer code, and Ooredoo mobile number.
  3. In the 'Which service(s) would you like to apply for?' section, tick the appropriate boxes for services such as change of ownership or rate plan. If applicable, attach a sticker from your SIM packaging.
  4. Next, indicate any services you wish to discontinue in the corresponding section. You can select optional services or specify others as needed.
  5. For disconnection requests, list the numbers you want to deactivate in the provided fields and include any reasons or remarks.
  6. Specify the effective date for changes and confirm that all information is correct before signing and dating the form at the bottom.

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While RITMs and Changes might seem similar (they both involve workflows and tasks), they serve very different purposes. RITMs are user-facing requests, while Changes are more about internal, controlled modifications to your IT environment.
The form contains the name of the person requesting the change, a description of the proposed change, and the date of the request. In some cases, a change request form also includes a description of how the change is likely to affect the scope, risk, quality, cost, and duration of the project if its implemented.
While on one hand, incidents can be defined as unplanned interruptions in the delivery of IT services. On the other hand, service requests refer to additional requests made by users that are often pre-approved by the organization.
Service request - A formal user request for something new to be provided. Example: I need a new Macbook. Incident - An unplanned event that disrupts or reduces the quality of a service and requires an emergency response. Example: The website is down!
This means it can include information like the requestors name, a description of the requested change, why the change is necessary, and the date of the request. A change request form may also contain a description of how the change could affect the project, such as its cost, duration, quality, risk, and scope.