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The day after the due date on the bill, a reminder notice will be generated and mailed. Thirteen days after the notice is generated, a door tag is placed at the service address giving the customer a minimum of 48-hour notice that service will be disconnected.
If you wish to cancel your existing TXU Energy service, you will need to visit their website, log into your account, select Cancel Service and then select the reason for the cancellation. After that, you will need to provide your payment information in order to confirm the cancellation.
Proof of Occupancy Document Please provide one of the following documents that include both your name and address. Utility bill (water, electric, gas, cable or Internet). It must be in your name and dated within last two months from a different address. We cant accept bills for cell phone service.
Why cant I log into TXU Energy MyAccount? There are a couple of possible reasons you may experience trouble signing in, including: A case sensitive password: If your keyboard settings are correct, maybe your password uses a combination of UPPER and lower case characters.
Will TXU Energy charge me a cancellation fee? TXU Energy charges an ETF if you end your service before the end of your contract. The company charges $150 for 12-month TXU plans, $295 for 24-month plans, and $395 for 36-month plans.
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If you would like to delete your online account, you can call us at 877-472-2898. Deleting your online account will not cancel your electricity service with TXU Energy.

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