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Form G-639 processing time USCIS will inform you within 20 days about their decision concerning your request. If necessary, they will contact you with the request to pay a fee before they can provide you the records.
What Is the Purpose of Form G-639? Use Form G-639 to request access to U.S. Citizenship and Immigration Services (USCIS) records under the Freedom of Information Act (FOIA) at 5 U.S.C. 552 and the Privacy Act of 1974 (PA) at 5 U.S.C. 552a, if applicable.
Immigration forms can be ordered directly from the USCIS website or via telephone through the USCIS forms request line at 1-800-870-3676.
You can also submit questions or comments at any time on any Policy Manual topic by emailing PolicyFeedback@uscis.dhs.gov or by clicking the Feedback button that appears at the top of every Policy Manual page.
Now, obviously, you can send USCIS general letters asking them questions about the status your case and things like that. But the one time that you dont want to send a letter to the USCIS is when theyve asked you for more information or youve already had your interview.

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Mail Your Application, Petition, or Request You may submit your forms through USPS, FedEx, DHL, or UPS. We encourage you to save a copy of your payment, along with any tracking number provided by the courier, for your records and to allow you to verify the status of its delivery.
At a Glance: To speak to a live person at USCIS, call their toll-free phone number, 1-800-375-5283. The USCIS Contact Center operates on a two-tier model, with Customer Service Representatives (CSRs) and Immigration Service Officers (ISOs) handling different types of inquiries.
Make Your Request Online Our online FOIA request service is the fastest, most convenient way to request and receive records from USCIS. When you make a FOIA or PA request by mail, it delays responses to all requestors. Attorneys and representatives can also make online FOIA requests on behalf of their clients.

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