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What is the purpose of consumer affairs?

The FTCs Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights

What are the 4 types of complaints?

When customers are dissatisfied with the service youre providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

Under what circumstances a consumer can file a complaint?

A complaint may be made in writing under the following circumstances: Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider; the article purchased by a consumer is defective; the services availed of by a consumer suffer from any deficiency; a trader or

What is the number one customer complaint?

1. Long wait times. By the time a customer calls you with a complaint, theyre already feeling frustrated. Putting them on hold or making them wait in a queue for a long time often exacerbates their issue.

What are five possible causes of customer complaints?

Common Reasons Behind Customer Complaints Substandard Products. Hidden Fees Information. Not Keeping Promises. Poor Customer Service Experiences. Develop Complaint Guidelines. Reduce Long Waits on Hold. Acknowledge the Mistake. Dont Forget to Follow Up.

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