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When FedEx imports your products for you, you may owe import duties and other taxes on that delivery depending on where you live. Unlike the post office, FedEx does not force you to pay those fees before theyll give you your package. Instead, they pay them for you, and then bill you later.
Call customer service at 1.800. GoFedEx 1.800. 463.3339. Complete a claim form and e-mail, fax or mail it (see step 3).
Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date. FedEx will only accept the submission of the dispute if the following details are included: the invoice number, air waybill number and reasons for the dispute.
Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days. You can use our online tool, FedEx Delivery Manager, to submit a request. Youll need your tracking number or door tag number.
You will need to pay any Duties and Taxes to FedEx, and process a claim directly with HM Revenue and Customs to reject your shipment. Where can I find more information? Contact HM Revenue and Customs National Advice Service on 0300 200 3700 or visit the HMRC website.
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The shipper states who will pay the duties, taxes and other charges using the appropriate Incoterms they state this on the air waybill and commercial invoice. FedEx follows this instruction and may have charged you if it was indicated that the receiver pays the duties, taxes and other charges.
To dispute an entire invoice, click on the invoice number from the Account Summary screen. On the Invoice Detail screen, click Dispute Invoice. Individual shipments and related charges can be disputed from the Shipment Detail screens.
Give FedEx Customer Service a Call Be prepared to give them your name, the delivery address, the tracking information, and the last reported tracking update that you have. FedEx customer support will use their own internal systems to try and figure out exactly what happened to your package.
You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
My invoice is incorrect, what do I do? Log in to FedEx Billing Online. On the Account summary page, select the invoice you want to dispute. In the Invoice detail view section, click Dispute invoice In the Dispute entire invoice section, select a reason for the dispute. Click Dispute

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