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Tips for writing a good FAQ page Make the FAQs easy to find. Write questions from the point of view of your customer. Write the FAQ sheet in an actual question-and-answer format. Keep answers short. Fully answer the question, dont just link to a different page. Start your answers to yes/no questions with a yes or a no
A FAQ page, short for Frequently Asked Questions, is a space on an ecommerce store where important information about a business is shared to clarify questions and uncertainties on the part of shoppers.
The purpose of a FAQ is generally to provide information on frequent questions or concerns; however, the format is a useful means of organizing information, and text consisting of questions and their answers may thus be called a FAQ regardless of whether the questions are actually frequently asked.
Frequently Asked Questions (FAQ) pages contain a list of commonly asked questions and answers on a website about topics such as hours, shipping and handling, product information, and return policies.
An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. Its a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.
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An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. Its a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.
Your FAQ page should address the most common questions customers have about your products, services, and brand as a whole. The best way to identify those questions is to tap into your customer service data and see which problems customers are consistently docHubing out to you with.
Here are 10 of the best FAQ page examples: Nintendo. The Nintendo Online FAQs are bold, functional and simple in approach. Pinterest. Its no surprise that a visual social platform like Pinterest would have a bold Help Center. Microsoft. WhatsApp. YouTube. Ancestry DNA. Baskin Robbins. Cards Against Humanity.
Theres no right or wrong answer here, since this will vary greatly by the nature of your business and the intelligence of your customers. That said, you want to find a nice middle ground. Fewer than five questions might indicate you havent done your research or that you didnt need an FAQ to begin with.
7 Steps To Create A Knowledge Base Step 1: Conduct research to determine knowledge base need. Understanding the utility of a knowledge base is one thing. Step 2: Determine type of knowledge base. Step 3: Develop knowledge base structure. Step 4: Establish SMEs to create content. Step 5: Write knowledge resources.

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