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Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly make sure you have all updates installed (up to 11.0. 23) and run it in Compatibility Mode with an earlier OS, like Windows 7. Replace win with mac if you have the Mac version.
Update Acrobat automatically from the product Launch Adobe Acrobat Reader or Acrobat. Select the hamburger menu Help Check for updates. Follow the steps in the Updater window to download and the latest updates.
A - B Product nameVersionGeneral availability Acrobat X Standard 10 11/15/2010 Acrobat X Suite 10 11/23/2010 Acrobat XI Pro 11 10/15/2012 Acrobat XI Standard 11 10/15/201257 more rows
As our community expert correctly mentioned, Acrobat 11 Pro has reached its End of Life (EOL) and End of Support (EOS). Support ended on October 15, 2017, and the activation servers are no longer available. For more details, refer to this article: Adobe Acrobat XI End of Support.
Adobe Acrobat and Reader Adobe Acrobat and Reader Adobe Acrobat and Reader VersionRelease dateOS 11.0 October 15, 2012 Windows/Mac DC (2015) April 6, 2015 Windows/Mac 2017 Standard/Pro DC (2017) June 6, 2017 Windows/Mac System requirement: Windows 7 SP1 / macOS v10.12.17 more rows
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Method 2: Uninstall Adobe Reader XI via Apps and Features/Programs and Features. Look for Adobe Reader XI in the list and click on it. The next step is to click on uninstall, so you can initiate the uninstallation.
Adobe Reader XI does more than ever. Adobe Reader software is the free trusted standard for reliably viewing, printing, and annotating PDF documents. Its the only PDF file viewer that can open and interact with all types of PDF content, including forms and multimedia.

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