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Be assertive, not aggressive. Your experience of making a complaint is likely to be more productive if you calmly discuss the issues with the complaint officer. Getting angry often makes the complaint process more difficult for everyone and doesnt lead to a better outcome.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Tips for writing a successful complaint letter Structure. Address the letter to a real person. Be honest and straightforward. Maintain a firm but respectful tone, and avoid aggressive, accusing language. Include your contact information. Tell them what you want. Do not threaten action. Keep copies and records.
Time for Filing and Serving Response Personally served with a complaint in Michigan Must serve and file an answer or take other action, as permitted, within 21 days of being served with notice. See MCR 2.108(A)(1).
How to complain effectively and get results Put it in writing. Be reasonable. Know your consumer law. Go to the right place. Give a deadline. Say what you want. Take the matter further.
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People also ask

It defines complaints, lists types of complaints (critical, major, minor), and sources of complaints (internal, external, verbal, written).
MPSCs Customer Assistance Division Complaints and inquiries can also be submitted online, 24 hours a day. Inquiries and complaints are also taken Monday through Friday, 8:30 a.m. through 4:30 p.m. (excluding State holidays) by calling: 800-292-9555 or 517-284-8100.
Be clear and brief Cover all the relevant points but be as brief as you can. Make it easy to read by using numbered lists and headings to highlight the important issues. Give your contact telephone and email details, as well as your address.

filing a complaint against dhs