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If you have concerns about an invoice or specific shipment and need to dispute it prior to payment, you can easily submit a dispute online through FedEx Billing Online (FBO).
Its important to raise your dispute as soon as possible and to do so within 30 days via a formal letter of dispute. Always pay attention to any contracts and agreements youve signed to see what your options are when it comes to invoicing disputes.
With FedEx Billing Online, you can dispute an invoice or shipment once youve sent a request, we aim to get back to you within three to five business days. Please note that any disputes related to invoices should be submitted by the sender within 30 days from the date of the invoice or the invoice due date.
Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.
How to dispute a shipment: Log in to FedEx Billing Online. In the Invoice detail view section, select the Tracking ID you want to dispute and click Dispute
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People also ask

Please complete one form per air waybill number and submit to dutytaxdisputes@fedex.com. Please provide information for all fields, including an explanation of why you disagree with the charges.
If you have concerns about an invoice or specific shipment and need to dispute it before payment, you can submit a dispute online. Individual shipments can be disputed by clicking the appropriate tracking number and the Dispute button.
You can log in to FedEx Billing Online using your fedex.com User ID to request a billing adjustment, or you may contact us to investigate the case.

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