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Who must you contact if a customer reports a food poisoning allegation?

We recommend that all alleged food poisoning incidents are referred to and dealt with by the Manager. Only ever have one person liaising with your customer. All staff should be aware of your procedure. Then explain that you take their complaint very seriously and you will undertake a full investigation.

Who should you notify if you get food poisoning?

If you think you or someone you know got sick from food, please report it to your local health department. Report it even if you dont know what food made you sick. Reporting an illness can help public health officials identify a foodborne disease outbreak and keep others from getting sick.

Can you complain about food poisoning?

Report food poisoning or poor food hygiene You can report cases of food poisoning, or businesses with poor food hygiene, by emailing food@newham.gov.uk or by phoning us on 020 3373 7709.

How do you respond to food poisoning?

Food Poisoning Treatment Avoid solid foods until vomiting ends. Then eat light, bland foods, such as saltine crackers, bananas, rice, or bread. Sipping liquids may help avoid vomiting. Dont eat fried, greasy, spicy, or sweet foods. Dont take anti-nausea or anti-diarrhea medication without asking your doctor.

What do you say when someone complains about food?

Im so sorry you didnt enjoy your experience. I will speak to the kitchen manager to make sure it doesnt happen again. If youd like to give us another try, wed love to make it up to you. You can say this in person or in a message over social media. If you can swing a comped meal or a round of drinks, offer it up.

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