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AKO was sunset in 2021. The remaining following information is historical in nature. Enterprise services were provided to those customers on both classified and unclassified networks, and included portal, e-mail, directory, discovery, and single sign-on functionality.
If you have forgotten your username the portal has a function to remind you. Go to the portion of the portal where you would log in with your username and password and you should see the link that says Remind Me just above the upper right corner of the username box.
Instructions on How to Create an AKO Account Go to .us.army.mil. Click Register Without A CAC Enter Social Security Number, Click Enter Enter Date of Birth in this format: MM/DD/YEAR. Enter Exact Contracting Date in Pay Entry Date (PEBD) field in same format as above, Click Next
Because retirees and family members are not eligible for CACs, they will no longer have access to AKO. The Army established AKO in the late 1990s to provide online information services for U.S. Army personnel and then later extended some AKO services to retirees and family members.
The Military Technical Solutions (MilTech) team within Enterprise Services Enterprise Computing product office is touting its milSuite application a CAC-enabled platform hosted on milCloud and available to all DOD organizations as an alternative to AKO for professional networking, e-learning and knowledge sharing
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AKO was sunset in 2021.

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