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Cannot provide any information about your refund

To receive your refund, please provide more information - irs 2025

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The document is a notice from the IRS (CP54B) informing taxpayers that there is a discrepancy between the name and/or identification number on their tax return and the information held by the Social Security Administration. It instructs taxpayers to complete a response form to verify their identifying information in order to receive their tax refund. The notice emphasizes the importance of notifying the SSA of any name changes and provides guidance on how to correct discrepancies.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What does it mean when the IRS says they need more information?

The IRS sends CP05B to request documentation to verify your income and withholding and to inform you your refund is being held. If you did not file a tax return for the year shown on the notice, you may be a victim of identity theft.

Why cant I see my refund status on IRS?

It takes at least 24 hours after your e-filed return has been accepted by the IRS for your refund information to show up on the IRS system. If you filed Form 8379, Injured Spouse Allocation, with your tax return, it can take 11 weeks before your tax return status is available on the IRS system.

Why does the IRS say information not available?

You may get a message saying the service in unavailable because of a system failure with our application or an error in retrieving your data. You may still see other options available even if you encounter this situation, such as the Get Transcript button or the Payment Activity tab.

Why is my refund status saying information doesnt match?

This is normal. It can take anywhere from a few days to 3 weeks to update. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund.

Why does the IRS say they Cannot provide any information about your refund?

0:25 3:45 Pipeline. The IRS processes returns in stages. And sometimes there just isnt any information toMorePipeline. The IRS processes returns in stages. And sometimes there just isnt any information to provide until they reach a certain point.

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Wheres my refund saying information does not match?

IRS mismatches often occur due to discrepancies between your tax return and IRS records, potentially caused by outdated personal information, transcription errors, or third-party mistakes. Resolving a mismatch requires reviewing your information, correcting any mistakes, and possibly filing an amended return.

Why does my refund status say no information?

Sometimes when a return is moving from one stage of processing to another within the system it will show up (or not show up) as no information available. You already know the IRS has your return and they are processing it. Give it a day or two and check on it again on the refund site.

What is the tax letter requesting more information?

If you receive a letter from the IRS requesting more information, the first thing to do is read the notice thoroughly to find out why it is being sent. Your notice will explain the reason for the letter and will give you instructions on what to do.

To receive your refund, please provide more information - irs 2025

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