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Purchase dispute form paymaya 2025

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The document is a Purchase Dispute Form for customers to report issues with transactions made through PayMaya. It outlines the necessary customer and transaction information required, various reasons for disputing a purchase (such as unauthorized transactions, duplicate charges, or defective merchandise), and the documentation needed for each type of dispute. Customers must submit the completed form and supporting documents via email within 7 days. The form also includes a declaration of truthfulness regarding the provided information and consent for PayMaya to disclose personal information for investigation purposes.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is a purchase dispute?

A dispute occurs when a cardholder questions the validity of a transaction and contacts their card issuing bank to demand a refund. Disputes are a feature of the Visa, Mastercard and American Express card networks intended to protect cardholders from fraudulent activity.

How to dispute a transaction on PayMaya?

You may file a dispute by following these steps: Download and fill out the Purchase Dispute Form. Prepare the required documents based on the type of dispute youre filing. Submit the completed Purchase Dispute Form and required documents to disputes-support@maya.ph.

Can I get my money back from Maya if I get scammed?

Please be aware that since you authorized the transaction, Maya will be unable to issue you a refund of the money. If you believe that a transaction you made using Maya was a scam, take the following actions: Block the scammer on all channels and social media.

How to get a refund from PayMaya?

Simply notify the merchant about the cancellation so they can start the refund process. Please take note that you can only report a problem with your purchase within 120 days from the date of the transaction. Also, the processing time for your refund request would depend on the specific merchants refund policy.