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Can I cancel PayMaya transaction?

Transactions that were already cleared by Visa, Mastercard, or JCB, and that PayMaya has already settled to the merchant, can be refunded. You can process void and refunds via the Maya Business Manager.

What is a pending reversal?

\u03df A pending reversal is when your transaction times out and the funds have been reserved. \u03df Once the pending reversal is resolved the request has been sent to the bank for the reversal of the reserved funds, your card will not be charged.

How do I dispute a transaction on PayMaya?

Information Fill out the Purchase Dispute Form by downloading it here . Prepare the required documents depending on the type of dispute you've identified as provided on the dispute form. Submit the Purchase Dispute Form along with the required documents to disputes-support@maya.ph.

Can I cancel my payment in PayMaya?

Transactions that were already cleared by Visa, Mastercard, or JCB, and that PayMaya has already settled to the merchant, can be refunded. You can process void and refunds via the Maya Business Manager.

Does PayMaya refund money?

Yes, it will be credited back to your Maya account. The merchant will be the one to process the refund and settle the amount with Maya. Standard refund processes and timeframes may apply.

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Where do I report PayMaya transactions?

If no reversal is received within two (2) business days, please call our hotline (02) 8-845-7788, or toll-free *788 using a Smart mobile number to report the incident. Once reported, the turnaround time for resolution is three (3) business days.

Can I get my money back from PayMaya?

You are always eligible for refund requests made through the refund form, subject to refund rules of PayMaya and availability of funds of the Merchant. For refunds processed in the PayMaya Manager and PayMaya Manager 2.0, only transactions up to 180 days ago are eligible for refund requests.

How do I find my PayMaya reference number?

You can search the Reference Number in the app: In Home, press the search icon on the upper left part of the screen. Type your customer's Reference Number. If the transaction is credited to your Maya Business account, the transaction details and status will appear in the search results.

How do I report unauthorized transactions in PayMaya?

Apr 28, 2022\u2022Knowledge If you are still encountering problems while doing a transaction, send us an email at support@maya.ph or drop us a message at our Official Facebook Messenger Maya Cares PH. Make sure it's the one with the blue verified checkmark.

How do I dispute a transaction on PayMaya?

Information Fill out the Purchase Dispute Form by downloading it here . Prepare the required documents depending on the type of dispute you've identified as provided on the dispute form. Submit the Purchase Dispute Form along with the required documents to disputes-support@maya.ph.

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