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Shipment delay email to customer sample Hi (Recipients name), Unfortunately, Im writing to inform you that shipping for your order (number and product name) has been delayed. The delay has been caused by (insert reason). We are working to fix the problem and aim to ship your order on (date).
Acknowledge the delay and express regret. For example, ``We regret that this order was delivered later than expected. Explain the reason for the delay, if appropriate, without making excuses. Offer an appropriate remedy, such as a discount, credit, or expedited shipping for the next order.
We regret to inform you that your order #[Order Number] is delayed due to [reason, e.g., unforeseen circumstances, high demand]. We understand how important this is and are working to resolve the issue quickly. New estimated delivery date: [Date].
Some details you definitely need to include are: A Straightforward Subject Line. Acknowledgment Apology for the Delay. Give an Honest Explanation for the Delay. Give a New Estimated Delivery Date. Offer Options for the Customer. Show Gratitude Close.
Dear [*Customer Name*], We hope this message finds you well. We are writing to address the recent delay in the shipment of your order [*Order Number*]. We understand how important it is for you to receive your items on time, and we sincerely apologize for any inconvenience this may have caused.
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People also ask

How to communicate with customers about delivery delay Start with a sincere apology. Avoid jargon that your customers might not understand. Be transparent about the reason for the delay. Provide a revised delivery date. Include a customer care number in case a customer has questions.
Here are 10 tips for writing effective emails to explain a delay: Start by explaining theres a delay. Apologize for the delay and any inconvenience the delay may cause. Take ownership of the situation. Be transparent about problems. Set out timelines for solutions and ensure you can stick to them.

letter for reason of delay