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Typically, ecommerce stores offer a 15 to 30-day window in which customers can return a product and ask for a refund. Some businesses extend that period up to 90 days. Regardless of the time frame you choose, ensuring that you actually have a time frame is essential.
If you cant get hold of the receipt and youre taking an item back simply because you dont like it, the retailer is under no legal obligation to give you a refund but the retailer may offer you an exchange or a credit note. Be warned that, if that item is now in the sale, your credit note will reflect that price.
No refund, exchange only policy states that customers can only exchange items they wish to return, rather than get a refund.
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

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Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have. You may have to pay the cost of posting something back to the seller.
How To Return an Item You Bought Online. If you buy something through walmart.com, you can return it to a Walmart store or by mail. Either way, you can start the return process online at walmart.com/return. Alternatively, you can enter your order number at walmart.com/account/trackorder.
Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.
Your eCommerce return policy isnt just a good business practice its the law. Under U.S. federal law, you must accept back any merchandise that is defective.
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have. You may have to pay the cost of posting something back to the seller.

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