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Inquiry letter Dear [Recipients name], This letter is another reminder that the amount of [include outstanding amount] due on [include due date] remains unpaid. Please send us your payment as soon as possible / within XXXX days from the date at the top of this letter [include payment instructions].
If a customer still hasnt paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesnt work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to docHub out if they have questions or concerns.
Include the following details in your overdue invoice letter: Invoice number and date. Amount owing. Payment terms such as late fees. Reminders of previous letters. Instructions for payment (include links in emails) Your contact information.
Small businesses should begin by following up by email to request the overdue payment from the client. If several attempts to secure payment by email dont work, then follow up with the client by phone. Have a polite conversation about the overdue invoice and attempt to secure payment from the client by phone.
Calling your client to ask for payment Introduce yourself and explain why youre calling. Be clear, concise, polite, and short. Dont use slang words and expressions. Dont make direct accusations about the client not paying you. Maintain an impersonal and polite tone that gives your client the benefit of the doubt.
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People also ask

This is a second reminder that [account number] is overdue, with a balance of [amount]. This payment was due two months ago. A late fee of [amount] has been assessed, bringing your total amount due to [balance + late fee]. An updated invoice is attached.
Here are some steps you can follow to write an effective past due invoice email: Mention the invoice in the subject. Include a polite opening. Reference the due date and amount. Explain payment options. Specify next steps. Recent due date. Late overdue payment. Final notice.
Text to copy paste: This is another reminder that you have not yet sent payment for invoice [INVOICE NUMBER] of [INVOICE AMOUNT], which was due on [DATE]. The invoice is one month overdue. The payment details are on the invoice attached. I request that you promptly make this payment.
I have not yet received your payment on the attached invoice #XXXXX for the amount of [amount], which was due on [due date]. Please be aware that, as per my payment terms, you may be charged additional [late fees or interest] on payments received more than [number of days] past the due date.
When calling, identify yourself and explain calmly and politely that youve followed up multiple times by email about a late payment. If possible, try to secure payment over the phone by credit card or direct transfer. If thats not possible, get a firm commitment on the date and method of payment.

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