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Heres what you need to keep in mind: Every returns policy needs to be at least 14 days. Most people expect a policy of at least 30 days and theyre checking before they buy.
The unfortunate truth is that many returnsclothing or otherwiseare not put back on the market and are incinerated or trashed instead. Most companies, including Amazon, avoid processing and reselling those returns simply because it costs more than destroying them, with their eyes focused only on the bottom line.
Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.
The purpose of a return policy is to outline the specific requirements as to how, when, and under what circumstances shoppers can return their purchased items. In addition, a return policy demonstrates that you care about your customers and their satisfaction with your goods and services.
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesnt match the listing description, or if they offer a free returns policy.

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Returned products are handled in a number of different ways, he said. Retailers take back merchandise from the customer, evaluate it, and if its in good condition put it back on the shelf at the same or lesser price. They can refurbish damaged returns and sell them for less or offload them to liquidators to resell.
Once the merchant processes your refund, its up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.
In order to return items to store shelves, they first need to be assessed and repackaged. Because of the cost that goes into that process, many retailers trash returned products, as doing so is generally cheaper than reselling them.
If you return a purchase on your credit card, the rewards points or cashback associated with that purchase will be cancelled.
Its important to note that each retail store has the right to set its own policy on refunds and exchanges. None are legally required to give you back your money, and its rare to find one that will accept a return without receipt.

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