Checklist - Communicating with Prospective Clients 2025

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Stay involved in the conversation and make sure to ask clarifying questions if youre not sure you understand something. It can also help to rephrase what your customers tell you and repeat it back to them to clarify. This can make a good impression and ensures that you understand what your customer is saying to you.
In the end, we were able to boil down their insights to these five essential pillars of client communication: Transparency. Empathy. Self-awareness. Context. Flexibility.
The 7 Cs stand for: clear, concise, concrete, correct, coherent, complete, and courteous. Though there are a few variations. You can use the 7 Cs as a checklist in your written and spoken messages.
A customer service checklist is a set of rules and guidelines a company follows to deliver exceptional customer service. Think of the checklist as a guidebook or reference point that helps your team process customer inquiries, offer assistance, and handle customer complaints.
The five steps (also known as components or elements) of the communication process are idea formation, encoding, channel selection, decoding, and feedback.
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People also ask

What is client communication? Client communication is any communication between a business and its clients. This can include written communication , like emails and invoices; verbal communication, like phone calls; and physical communication, like smiling.
A client onboarding checklist (also known as a customer onboarding checklist) is a roadmap agencies use to seamlessly welcome and integrate new clients. It outlines the key steps involved in establishing clear goals, expectations, and processes for a successful partnership from the very start.

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