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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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A Customer Satisfaction Score (CSAT) survey is the simplest way of gauging what your customers think about any interaction, across any channel, they have with your organization.
5 tips to create effective customer satisfaction surveys Set clear objectives. Ask about overall satisfaction, then get to the details. Keep it short and simple. Limit the number of open-ended questions. Contact different customers each time. Look beyond your customer base.
Customer satisfaction surveys gather specific information about positive and negative perceptions that could improve marketing or sales efforts. The continued growth of social media means comments about a brand can be seen by thousands of potential customers almost instantly.
Getting the feedback from your customers is important.Some of the questions you might want to ask include: How often do you use our product/service? Does the product help you achieve your goals? What do you like most about our product/service? If you could improve something, what would it be?