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Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen contact privacy & security customer service immediately.
Under the law, you must dispute an error within sixty (60) days of the first bank statement with the error. You may raise the dispute either in writing or orally, but the bank can ask that you send a written confirmation of the dispute within 10 days of an oral dispute.
If the bank sees a valid reason for the dispute, it can reverse the charge and refund the customer's money. The initial refund is usually temporary, while the bank reviews the dispute and contacts the merchant. The merchant will then have a chance to respond or provide evidence.
Please call our Disputes Resolution Department at 1-877-833-6197 and select the appropriate product: Checking, Savings or Card, and then the Disputes Option.
Can I dispute a credit card charge I willingly paid for? You should never dispute a credit card charge you willingly paid for. Not only is doing so unethical, but you won't be able to keep the initial credit you receive if you don't deserve it.
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Quick facts: Fraudulent charges: Call your credit card issuer, ask it to remove the charges and request a new card. Billing errors: Contact the merchant first to try to resolve the issue, then reach out to your credit card issuer to dispute the charge if you're unable to resolve it directly.
Can I dispute a credit card charge I willingly paid for? You should never dispute a credit card charge you willingly paid for. Not only is doing so unethical, but you won't be able to keep the initial credit you receive if you don't deserve it.
The bank initiates a payment fraud investigation, gathering information about the transaction from the cardholder. They review pertinent details, such as whether the charge was a card-present or card-not-present transaction. The bank also examines whether the charge fits the cardholder's usual purchasing habits.
If the bank sees a valid reason for the dispute, it can reverse the charge and refund the customer's money. The initial refund is usually temporary, while the bank reviews the dispute and contacts the merchant. The merchant will then have a chance to respond or provide evidence.
You must keep paying your credit card bill like normal during the dispute process. As mentioned previously, card issuers usually remove disputed charges from the bill until the dispute is resolved, but you're still responsible for paying the rest of the bill.

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