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Consumer Guide: Your Rights as a Residential Gas, Electric
After the notice has been sent to you, the utility must allow 15 days for you to resolve the problem before it can shut off your service. If you make the
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VA community resources
Assistance with payment for utilities, rent, and medications. We require a cut-off notice for utilities and an eviction notice for rent.
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Utility Billing Shut Off Policy
The Past Due Notice will state the past due amount and the date it needs to be paid by in order to avoid shut off. If the past due amount is not paid two days
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