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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How long does a landlord have to make repairs in California?

Your landlord must make urgent repairs, like those just mentioned, quickly. Non-urgent defects that do not put your health and safety at risk should be made within 30 days.

Why would I suddenly have no water?

If youre not getting any water in your home, its likely because of a problem with the water main. If you have an emergency shut-off valve, it could have accidentally triggered and stopped your water flow, or the valve could be open and impeding your water supply because its leaking.

What to do if water shuts off?

If your water service does not come back on within the time indicated on your water shut off notice: Turn on a faucet in your home and listen for rushing air. If you hear rushing air, leave the faucet on. Check if your neighbors have water. Make sure the water main valve for your house or building is turned back on.

Can I withhold rent for no hot water in Texas?

Rent withholding is illegal in Texas State law is very clear that tenants are not allowed to withhold rent to force a landlord to make repairs, even if the issue is major and falls under the implied warranty of habitability or the agreed-upon lease terms.

Can NYC shut off your water?

If your water service line is causing an emergency, such as flooding a neighbors basement, we will shut off your water service and notify you (with a Water Shut Off Notice for Non-Compliance or Emergency).

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