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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
completing this form, please contact us: Annuities Service Center. Contract Owners: 1-888-778-2888. Financial Professionals: 1-800-513-0805. 8:00AM6:00PM ET, MondayFriday. Overnight Mail Delivery. Annuities Service Center. 1600 Malone Street. Millville, NJ 08332. Regular Mail Delivery. Annuities Service Center. P.O. Box 7960.
To request a loan or withdrawal from your Prudential policy, or to perform a cash surrender of your policy, contact your Prudential professional, or call our Customer Service Center at 1-800-778-2255, Mon. -Fri., 8 a.m.-8 p.m. ET. Please have your policy numbers available when you call. Log in to your Account Access.
Log in. Click View Details for the Prudential plan for your Group Annuity benefit (there may be more than one account if you have multiple Prudential products). From the menu on the left-hand side, choose eDocuments. Tax Forms are the first section: Click View/Print Prudential Tax Forms to access your forms.
For general correspondence: P.O. Box 7960, Philadelphia, PA, 19101. For express overnight mail: 2101 Welsh Road, Dresher, PA 19025. The phone number is (888) PRU-2888. Prudentials Web site is .prudential.com.
To submit the Prudential Paid-Up Surrender Request Form, please send it to The Prudential Insurance Company of America, P.O. Box 8769, Philadelphia, PA 19176-8769. Alternatively, you may fax your completed form to 800-764-1469 for faster processing.

People also ask

Effective April 1, 2022, Empower acquired the retirement business of Prudential.
Easy and fast: Surrendering your policy is a simple and quick process, just tell your insurance company that youd like to surrender and let them work out the details of your policy to determine the cash surrender value youll get back.

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