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Speak to Your Contractor if Problems Arise. Often, you can simply speak directly to your contractor to settle any disputes or problems that may occur. With discussion and good will, you may be able to resolve the issue without losing time or creating additional expenses for legal procedures.
If your complaint involves a probable violation of Contractors State License Law, it may be transferred to an Enforcement Representative (ER) for field investigation. The ER assigned to investigate the complaint will interview you, your contractor, and any other people who can furnish relevant information.
For complaints about businesses based in San Francisco, contact the District Attorneys Consumer Fraud Hotline (available in English, Spanish, Cantonese, Mandarin, Tagalog, and Russian): (628) 652-4311. You may also submit a Consumer Complaint Form .
Complaints within the boards jurisdiction involve failure of a licensed contractor to fulfill the terms of an agreement. Failures include poor workmanship; abandonment of a project; failure to pay subcontractors, material suppliers or employees; or building code violations.
How to File a Complaint with the Contractors State Licensing Call to have a Complaint Form mailed to you 1-800-321-CSLB (2752), OR. Use the On-line Complaint Form, OR. Download and Print a Complaint Form.
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An Infraction Citation may be issued for all remaining violations of the Housing Code. The bail fee for each violation is $271.00 payable to the Municipal Court. The maximum fine per building for infraction or misdemeanor citations is $7,500.00.
Cost: Permit fees are 6 to 9% of building costs.
If you have a complaint against a contractor log onto the Web at or call 1-800-321-CSLB (2752) and ask for a copy of A Consumer Guide to Filing Construction Complaints and a complaint form.
CSLB has up to four years from the date of violation, and up to ten years for some hidden structural defects.
The Contractors State License Board(CSLB) protects California consumers by licensing and regulating the states construction industry. CSLB was established in 1929 and today licenses about 290,000 contractors in 44 different classifications.

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