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A qualified request is a request made to the Owners Corporation by one or more owners that together equal 25% or more of the total unit entitlement for the strata scheme.
Under federal law, the servicer must generally send you a payoff statement within seven business days of your request, subject to a few exceptions. (12 C.F.R. 1026.36.)
The servicer must acknowledge a request for information within five business days and respond within 30 business days. The servicer can usually extend the 30-day response period by 15 business days if it tells you about the extension within the 30-day period and explains the delay. (12 C.F.R. 1024.36 (2024).)
You can send a QWR to request information about the servicing of your mortgage loan or to assert that the company has made an error. Make sure your QWR explains in detail what information you want, or why you think the account is in error.
10, 2040.5 - Qualified Written Requests. (a) A servicer is only required to send an acknowledgment of receipt of a Qualified Written Request, within ten business days of receipt, if the action requested by the borrower has not been taken within ten business days of receipt of the Qualified Written Request.
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Written Request means a writing that asks for information, and includes a writing transmitted by facsimile, electronic mail, or other electronic means.
Within five days (excluding legal public holidays, Saturdays, and Sundays) of a servicer receiving a notice of error from a borrower, the servicer shall provide to the borrower a written response acknowledging receipt of the notice of error.
Your old servicer generally should send this notice at least 15 days before your loans servicing rights are transferred to the new servicer. Your new servicer generally should send a notice to you within 15 days after the servicing rights for your loan are transferred unless it was combined with the first notice.

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