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What are the 5 characteristics of a good complaints process?

5 Key Components of Effective Complaints Management Process It should be customer-focused. It should offer complete visibility and traceability. It should be easily accessible. It should be responsive. It should be objective and fair. It should maintain confidentiality. It should drive appropriate solutions.

How do I file a complaint against a business in Montana?

QUICK LINKS Contact Information. Office of Consumer Protection. Toll-Free: 800-481-6896. Phone: 406-444-4500. Facsimile: 406-442-2174. Mailing Address. Office of Consumer Protection. P. O. Box 200151. Helena, MT 59620-0151. Physical Address. Office of Consumer Protection. 555 Fuller Avenue. Helena, MT 59601-3394.

How do I report a contractor in Montana?

Who should I contact? If you have questions, you may email the Compliance Unit at DLIBSDCOMPLAINTS@MT.GOV or call (406) 841-2312. If you have already filed a complaint, you may contact the Compliance Specialist assigned to your case. If you need legal advice, you should consult a private attorney.

What are the steps to make a good complaint face to face?

5 Steps to Making a Complaint 1) Always keep in mind that its important to: 2) Act quickly: 3) Know who to complain to: 4) Make a formal complaint: 5) Progress the complaint further:

How do I report to CFPB?

Consumer Financial Protection Bureau Website: Consumer Financial Protection Bureau. Contact: Contact the Consumer Financial Protection Bureau. Submit a Complaint. Main Address: PO Box 2900. Toll Free: 1-855-411-CFPB (1-855-411-2372) TTY: 1-855-729-CFPB (1-855-729-2372) Government branch: Independent Agency.

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