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Can I dispute a transaction on my bank account?

Under the law, you must dispute an error within sixty (60) days of the first bank statement with the error. You may raise the dispute either in writing or orally, but the bank can ask that you send a written confirmation of the dispute within 10 days of an oral dispute.

How much does FNB charge for dispute?

It's free to stop & dispute unauthorised debit orders. To dispute other debit orders, a fee of R5 for App & Online will be charged from 1 April 2020. A reduced fee of R40 for contact centre & private banking suite was implemented in February 2020.

Can I dispute a transaction if I got scammed?

Fraudulent charges on your bill can be disputed by calling your credit card issuer or filing a dispute online. This is typically a quick process where the issuer will cancel the credit card in question and issue a new one.

How long does a dispute take with FNB?

Get it instantly Receive immediate reversal on unauthorised debit orders when you dispute within 40 days of the transaction.

Can I dispute transactions online?

Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.

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What do banks do when you dispute a transaction?

To fulfill their requirements under the law, banks and card networks allow their customers to dispute these transactions. If they find that the dispute has merit, they grant a chargeback, taking the money back from the merchant and returning it to the cardholder.

What happens to the money when you dispute a charge?

Disputing a charge does not have an impact on your credit. You don't need to worry about a dispute causing your credit score to drop. What happens if a dispute is denied? If your dispute is denied, then the charge will go back on your credit card.

How much can I reverse on FNB App?

You have the power to reverse and/or stop unauthorised debit orders for amounts of R200 or less anytime, anywhere via the FNB Banking App, Cellphone Banking or Online Banking. You will receive immediate reversal on an unauthorised debit order if you dispute it within 40 days of the transaction.

Can I dispute a charge on my debit card online?

The easiest way to do this is online. If you don't have online access, you can easily enroll on our Online Banking page. If the transaction was authorized but you have a concern with the service or product, you can try to resolve your dispute directly with the merchant.

How do I dispute a transaction with FNB?

Use Online Banking Login to your Online Banking profile and select 'My Bank Accounts' to view a list of your accounts. Select your debit order account and then 'My Debit Orders'. ... Select the reason for disputing the debit order and then select 'Reverse' or 'Stop'. Select 'Confirm' to accept the terms and conditions.

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