Fnb dispute form 2025

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To win a fraud dispute, you need to file a chargeback rebuttal letter. It should include anything that will prove the transaction is valid. This includes: Transaction Records: Detailed records showing the transactions timestamp, amount, and authorization information.
Disputes Contact details. Credit card dispute. 087 575 1111. Debit card disputes call centre. 087 575 9404. Follow up lodged disputes. 011 352 9904. Email. fnbcard@fnb.co.za. Dispute forms. Download and complete the relevant document(s) to report disputes. Dispute form [0.790 KB]
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.
Please contact your local branch or our Customer Contact Center (1-800-555-5455) as quickly as possible during regular business hours to report fraudulent transactions. The Customer Contact Center is available to assist you Monday through Friday from 8 AM to 9 PM, on Saturdays and Sundays from 8 AM 5 PM.
Loss of revenue: Chargebacks result in a direct loss of revenue for merchants, as they have to refund the disputed amount to the customer.
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Contact your bank:Explain your situation again and provide all the evidence youve gathered. Request a formal appeal of the dispute decision. Highlight inconsistencies:Emphasize any inconsistencies in the transaction details,like location or unusual spending patterns,that support your claim.

fnb credit card dispute form