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Financial ombudsman complaint form pdf

Financial Ombudsman Service complaint form 2026

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The document is a complaint form for the Financial Ombudsman Service, designed for individuals or businesses to report grievances regarding financial services. It includes sections for personal details, contact preferences, and specifics about the complaint, as well as a privacy notice outlining how personal information will be handled. The form emphasizes the importance of accurate information and provides guidance on how to seek assistance if needed.

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Click ‘Get Form’ to open the Financial Ombudsman Service complaint form in the editor.
Begin by filling in your personal details, including your title, first name, surname, date of birth, and contact information. Ensure accuracy as this information is crucial for communication.
If applicable, provide details for anyone else complaining alongside you. This includes their personal information and contact preferences.
Indicate how you would like to be contacted—either by phone or email—and specify if you have any practical needs that require adjustments.
For business complaints, complete the relevant sections about the business's official name, status, and financial details. List all authorized representatives.
Describe the nature of your complaint in detail. Include what has happened so far and how it has affected you financially or otherwise.
Finally, review your entries for accuracy and sign the declaration section to confirm that all provided information is correct before submitting.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

When can the Financial Ombudsman Service consider a complaint?

Time limits So its best to take action as soon as you realise theres a problem. We might not be able to help if: what youre complaining about happened more than 6 years ago, and. you complain more than 3 years from when you became aware (or should have become aware) that you had a reason to complain.

What complaints can be made to the Ombudsman?

You can approach the Ombudsman with complaint if: Your complaint to the Ombudsman can be about: a Delay in settlement of claims, beyond the time specified in the regulations, framed under the IRDAI Act, 1999.

What types of complaints can be brought to the Financial Ombudsman Service?

We can help with complaints about most kinds of financial products and services provided in or from the UK from bank accounts, debt collection and payday loans to insurance and mortgages.

What evidence do I need for an FOS claim?

Written evidence or paperwork from the time is often very helpful. But if it isnt available, it doesnt mean well automatically uphold or reject a complaint. The right outcome in one case may not be the right outcome in another as individual circumstances can vary so much.

How do you complain to the financial Ombudsman?

Please use this form to tell us about your complaint so we can help resolve it. If youre not sure about anything, or have difficulties filling in this form, just phone us on 0800 023 4567.

uk complaints procedure

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Is it worth complaining to the financial Ombudsman?

Ombudsman schemes are independent, free and impartial so they dont take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman. The ombudsman might be able to deal with your complaint more quickly in some situations.

How to file an Ombudsman complaint?

Fill out the online form below, by clicking on Complain to an Ombudsman. Call the WISE Healthy Aging Long-Term Care Ombudsman Program on our Hotline: (800) 334-WISE (9473). Hotline Hours: 8:30 a.m. to 5 p.m. Monday through Friday. Call the State of California CrisisLine at (800) 231-4024.