Cardholder Dispute or Fraud Claim Form - Chartway Federal Credit 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Please complete one form for each disputed item. Please contact us at (800) 678-8765. If you prefer fax or email a PDF version of this form, click here to Download/Print a PDF.
Please contact Customer Service at 877-825-3242 or mail your written dispute to: Credit One Bank, Attn: Dispute Department, P.O. Box 98876, Las Vegas, NV 89193-8876.
Contact the branch manager, the customer service hotline, or the institutions website. Use this sample complaint letter as a guide to help you explain the problem and how you want the bank to fix it. Provide copies of receipts, checks, or other proof of the transaction.
If you ever suspect unauthorized activity on your Chartway account, please call us at (800) 678-8765. Were here to help keep your financial accounts safe and secure.
Chartway Contact Information You can call us at (800) 678-8765, and well connect you to the right person.
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Membership eligibility: you live, work, worship, or go to school in a geographic area served by one of our branches OR you or immediate family members work for one of our Select Employer Groups (SEG). Learn more about the benefits of credit union membership.

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