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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Cashing in some or all of your whole of life plan If youre considering accessing some or all of the cash in your plan, well be happy to help. Its important to note that once youve told us what youve decided to do, you cant change your mind.
Cash surrender value is the money you can receive if you choose to cancel or surrender your life insurance policy. It deducts surrender fees or any funds required to repay loans or premiums that havent been paid. Typically, surrender fees range between 10% to 35% of the policys cash value and decrease each year.
To request a loan or withdrawal from your Prudential policy, or to perform a cash surrender of your policy, contact your Prudential professional, or call our Customer Service Center at 1-800-778-2255, Mon. -Fri., 8 a.m.-8 p.m. ET. Please have your policy numbers available when you call. Log in to your Account Access.
Yes, you can, although the only way to get a full refund is to do so during the initial free look period. After the free look period, if canceling a permanent life insurance policy during the first 10 years or so of owning it, you may be charged a surrender fee plus any unpaid loan balance and interest accumulation.
You may also surrender your Insurance Certificate by submitting a written request or Surrender Form ID 11001043 along with supporting documents via email to customer.mys@prudential.com.my or via submission to the nearest Customer Engagement Centre after the Free Look Period.
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To submit the Prudential Paid-Up Surrender Request Form, please send it to The Prudential Insurance Company of America, P.O. Box 8769, Philadelphia, PA 19176-8769. Alternatively, you may fax your completed form to 800-764-1469 for faster processing.

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